We are seeking a professional and customer-focused Office Support / Customer Care Representative who is fluent in both English and Spanish. This role is responsible for providing exceptional customer service, supporting daily office operations, and assisting Spanish-speaking customers with inquiries, scheduling, and issue resolution. The ideal candidate is organized, detail-oriented, and committed to delivering a positive customer experience.

Key Responsibilities

Customer Care

• Answer incoming phone calls, emails, and messages in English and Spanish.
• Assist customers with questions, concerns, orders, appointments, and service requests.
• Resolve customer issues professionally and escalate complex matters when necessary.
• Maintain accurate customer records and update information in company systems.
• Follow up with customers to ensure satisfaction and issue resolution.

Office Support

• Perform general administrative and clerical duties.
• Manage scheduling, calendars, and appointment coordination.
• Prepare and maintain reports, correspondence, and office documents.
• File, scan, and organize records and documents.
• Assist with data entry and database maintenance.
• Support team members with administrative tasks as needed.

Bilingual Communication

• Translate verbal and written communications between English and Spanish when required.
• Provide support to Spanish-speaking customers, clients, and visitors.
• Ensure clear and professional communication in both languages.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous experience in customer service, receptionist, administrative assistant, or office support roles preferred.
• Fluent in both English and Spanish (spoken and written).
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other office software.
• Ability to multitask and work in a fast-paced environment.
• Professional demeanor and positive attitude.

Preferred Skills

• Experience with CRM or customer management systems.
• Strong problem-solving and conflict-resolution skills.
• Attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.